Some consumers of telecommunication services in the Federal Capital Territory (FCT) called on Mobile Network Operators to enhance their offerings to keep up with the recent increase in their tariffs.
The subscribers claimed that even with the higher subscription rates, mobile networks might continue to malfunction for hours.
The Nigerian Communications Commission’s Executive Vice-Chairman, Dr. Aminu Maida, stated in a February 6, 2024, article that the agency will hold service providers responsible for subpar service performance.
One of the users, Mr. Ogah Paul, said that while he had sufficient bandwidth on his network, the epileptic network prevented him from accessing the internet.
He called on service providers to address the issues pertaining to subpar services.
“The only thing they know is to drain data without any good service delivery. I feel like crying because of a problematic network. I have been receiving server errors since morning.
“To even download and watch a video sent to me since, takes me almost one whole day. “I wonder if members of staff of the service providers are enjoying the service they render to us.
“We cannot make calls, access the internet or even receive calls,’’ he said.
He claims that the network providers regrettably display some of the greatest advertisements for their goods and services, which they are unable to match.
Another subscriber, Mr. Victor James, claimed that although he had adequate data, he was unable to use it to his satisfaction.
“Why does their data plan not reflect immediately when you buy data? Sometimes, it takes as much as 24 hours to reflect.
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“I am tired of this. The network is really bad. I have enough data, but I cannot use it the way I want.
“I hope the issues get resolved as soon as possible so that I can access my data without further delay,” he said.
However, Ms Josephine Tanko told The Intercept that she had no problems with her network providers.
“It is fast and reliable. I think it is the network that gives the best Internet speed and quality.
“It will always be my best that is why I will always choose it over any other network,” she said.
She called on networks that did not meet their subscribers’ expectations to ensure that they improved their services.
